FAQs

General Questions

 What is ARUP Consult?
 How much does ARUP Consult cost?
 How do I access ARUP Consult?
 What browsers work well with ARUP Consult?
 How often is ARUP Consult updated?
 Is ARUP Consult available on CD or in print?
 How can I get more information about a test listed in ARUP Consult?

Mobile Devices

 How do I view updated content on a mobile device?
 How do I fix the table view on a mobile device?
 How much memory will I need to download ARUP Consult to my mobile device?
 How do I uninstall ARUP Consult from my mobile device?

Tips for Searching

 How do I narrow my search?
 How do I widen my search?
 How do I search for phrases with special characters?

Industry Certification

 What is HON code certification?

General Questions

What is ARUP Consult?
ARUP Consult is a web-based laboratory test selection tool that provides point-of-care diagnostic and interpretive information to clinicians and physicians. ARUP Consult is organized into disease-related categories and provides clinical background and diagnostic information, screening and monitoring suggestions, pharmacogenetics content, laboratory tests, relevant references, and algorithms that provide a summary of the diagnostic process.  For more information, please see About Us.

How much does ARUP Consult cost?
ARUP Consult is free.

How do I access ARUP Consult?
ARUP Consult is available on the Internet (http://www.arupconsult.com) and may also be downloaded or displayed on a mobile device.

What browsers work well with ARUP Consult?
ARUP Consult is best viewed on Internet Explorer 6 or 7 and Firefox 3 or above.

How often is ARUP Consult updated?
ARUP Consult is updated six times a year. Updates to ARUP Consult include revised and new topics and algorithms.  All topics are reviewed annually by our expert panel of medical faculty and consultants. In addition, changes are prompted by updates in the ARUP Laboratory Test Directory, including new tests, inactivated tests, and updated information about specific tests.

Is ARUP Consult available on CD or in print?
No. Currently, ARUP Consult is available for use via web and mobile device. You may create printer-friendly versions (PDFs) of topics from the web.  

How can I get more information about a test listed in ARUP Consult?
Click on the test number to be directed to the Lab Test Directory entry about the individual test.

Mobile Devices

How do I view updated content on a mobile device?
If you are accessing ARUP Consult wirelessly, you will always have current content. If not you can synchronize your mobile device after each ARUP Consult update (see download information). You may also subscribe at http://www.arupconsult.com to receive notification of updates to ARUP Consult.

How do I fix the table view on a mobile device?
If you are using Windows Mobile 6, multi-column tables might display in one column as the default. To change this setting, do the following:

  1. Go to Menu
  2. Select View
  3. If the radio button next to One Column is filled in, change to Fit to Screen

How much memory will I need to download ARUP Consult to my mobile device?
The amount of memory varies slightly depending on the platform you are using. The content of ARUP Consult takes 3 MB or less on your device. The software takes approximately 1 MB on your mobile device and 3 MB on your desktop computer.

How do I uninstall ARUP Consult from my mobile device?
For Pocket PC/Windows Mobile Users
Removing the icon from your Pocket PC is like removing an icon from your Windows desktop operating system.

  1. Tap the Start button in the upper left-hand side of the screen
  2. Select Programs
  3. Select File Explore (same as your desktop computer "My Computer")
  4. Navigate to the Programs folder (My Device > Windows > Start Menu > Programs) where you will see icons
  5. Hold your stylus on the ARUP Consult icon; from the drop-down menu, select Delete
  6. The icon will be removed from the Programs menu

For Palm OS and Treo Users
  1. Select Applications
  2. Select Menu
  3. Select Delete on the Applications menu
  4. Select Delete from the pick list, and select the location of the application you want to remove - for example, Phone. If you are removing the application from your expansion card, select the card name
  5. Select Consult to remove it
  6. Select Delete
  7. Synchronize to remove the application from the backup sub-folder

For Treo 680 Users -- manually deleting applications
  1. If an application you delete reappears on your Treo 680, you may need to manually delete the application from your computer
  2. Locate the backup sub-folder on your computer
    1. Windows: C:\Program Files\Palm\
    2. Mac: Mac HD\Applications\Palm\Users\
  3. If you upgraded from a previous version of Palm Desktop, your backup sub-folder may be located in the palmOne or Handspring folder
  4. If you find a PRC or PDB file for the application you just removed, delete the file from the backup sub-folder
  5. Delete the file from your device again

Tips for Searching

How do I narrow my search?
You may type your search phrase in quotes; for example, typing "immunoglobulin d" in the search box retrieves pages with the exact phrase. Or, if you search for a phrase or word without quotation marks, the auto complete functionality offers a list of potential matches from which you may choose.

How do I widen my search?
Try using fewer terms or terms that are broader in scope. Use the truncation symbol (*) to get plural and singular forms of your term or to obtain results with other variations of the term. For example, rather than immunoglobulin d, try immunoglobulin* to get more results.

How do I search for phrases with special characters?

  1. For dashes or hyphens, try using spaces (for bcl-2/JH, try bcr 2 JH), or use part of the phrase with the truncation symbol (bcr*)
  2. For Greek letters, try spelling out and using the truncation symbol (Alpha 2*)
  3. For phrases with multiple special characters, try using the truncation symbol on both sides (for beta-1,3-d-Glucan, try *glucan*)

Industry Certification

What is HON code certification?
ARUP Consult recently became HONcode certified by the Health On the Net Foundation, a non-governmental organization based in Geneva, Switzerland, that has become one of the most respected non-profit portals to medical information on the internet.
HON created the HONcode certification to assist patients and physicians in identifying Internet sites that contain authoritative and legitimate medical information. ARUP Consult now joins other web sites, including WebMD, WHO (World Health Organization), and PubMed, as HONcode certified.

Provide Feedback to ARUP
For questions, write to arupconsult@aruplab.com.